ERC is seeking a Chief Patient Experience Coordinator (Registered Nurse) who will be responsible for clinical and non-clinical services and client care within the registered nurse scope of practice and required credentials, and in accordance with ERC standards, policies, practices, and procedures and applicable local, state, and federal regulations. The incumbent will provide HIV testing services, STI clinical services, health education and health promotion activities; conduct behavioral risk-reduction assessments, counseling, interviews, education, and interventions; administer immunizations and/or treatment services; distribute condoms, link and re-engage individuals to primary care services; refer clients to partner services as necessary; assist clients navigation to prevention and essential support services; and report notifiable diseases to the health department as required by Georgia state law. The registered nurse will document and verify client information; prepare, assist, and accurately completing all medical records and medical histories; exam, evaluate, and treat clients per the ERC Nurse Protocols; perform injections and venipuncture; perform patient care delivery; perform all ancillary testing and tasks as ordered by the Medical Director, Clinic Manager, and APRN as certified; dispense medications and appliances and apply bandages, dressings and splints as ordered by the treating provider and in accordance with state regulations; and ensure preparation for pick-up and shipment to appropriate laboratory. In addition, the incumbent will lead in maintaining a neat, clean and orderly appearance of the overall center throughout the day; maintain supply inventory and equipment, and stock clinic with required supplies; maintain and operate centrifuges, autoclave machines, and other clinical equipment, including calibration and record keeping in accordance with policy and procedures, and regulatory requirements; and document, report, verify, and update electronic and paper medical records. Other duties as assigned.
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The Registered Nurse must possess a genuine empathy for clients and a willingness to help others; maintain detailed accurate records of direct client services; exhibit the finesse to handle private, confidential, protected, and sensitive information; and possess the skills and tact to deal effectively with clients, guests, program staff, medical and behavioral health staff; and executive-level staff.
Bachelor's degree Nursing. Minimum of five years of experience with reproductive health services and human sexuality programs. At least two years of experience in HIV and STI risk reduction counseling. Must be trained in phlebotomy with a minimum of 250 documented sticks and two years administering STI testing and collecting blood, endocervical, rectal, and urine specimens. Bilingual/fluent in Spanish preferred.